These Terms & Conditions govern your use of the services and website of A-Life Medical Transport, a service of A-Life Home Health Care Services LLC("A-Life," "we," "us," or "our"). By booking a ride or using our website, you agree to these terms.
Our Services
A-Life provides non-emergency medical transportation (NEMT). We are not an emergency service. If you are experiencing a medical emergency, call 911. Rides are subject to availability, scheduling, and any authorization required by your insurance or transportation broker.
Booking, Changes & Cancellations
You are responsible for providing accurate pickup, drop-off, and appointment details. Please notify us as early as possible to change or cancel a ride. Late cancellations, no-shows, and missed pickups may be subject to fees where applicable.
Text Messaging (SMS) Terms
By providing your mobile number when booking online or with our staff, you consent to receive text messages from A-Life Medical Transport related to your rides — including ride confirmations, appointment reminders, and driver-arrival alerts.
- Message frequency varies based on your ride activity.
- Message and data rates may apply.
- Reply STOP at any time to opt out of text messages.
- Reply HELP for help, or contact us at the details below.
- Carriers are not liable for delayed or undelivered messages. We do not share your mobile number with third parties for marketing purposes — see our Privacy Policy.
Payment
Fares may be covered by insurance, a transportation broker, or paid privately, depending on your eligibility and the ride booked. You are responsible for any amounts not covered by a third-party payer. Prepaid ride packages, where offered, are subject to their stated terms.
Prepaid Ride Packages & Refunds
Prepaid packages let you book a set number of trips in advance at a reduced total. The full package price is charged when you book — that is what secures the discounted trip.
- Full refund of unused trips. You may cancel a package at any time and we will refund every trip you have not yet taken, in full.
- Trips already taken are charged at our standard fare for those trips, not the discounted package rate, since the discount depends on completing the package.
- Refunds return to the original payment method and typically appear within 5–10 business days, depending on your bank.
- Package trips do not expire. Use them at whatever pace suits you.
- Late cancellations and no-shows on individual rides are handled under “Booking, Changes & Cancellations” above and may use up a trip.
To cancel a package or request a refund, contact us using the details at the bottom of this page and we will take care of it.
Limitation of Liability
To the fullest extent permitted by law, A-Life is not liable for indirect, incidental, or consequential damages arising from the use of our services or website. Nothing in these terms limits any liability that cannot be limited under applicable law.
Changes to These Terms
We may update these Terms & Conditions from time to time. Continued use of our services after changes take effect constitutes acceptance of the updated terms.
Contact Us
A-Life Home Health Care Services LLC (A-Life Medical Transport)
Email: info@alifemeditrans.com
Website: alifemeditrans.com
See also our Privacy Policy.