A-Life Medical Transport is a service of A-Life Home Health Care Services LLC ("A-Life," "we," "us," or "our"). This Privacy Policy explains how we collect, use, and protect the personal information of clients, patients, and visitors who use our non-emergency medical transportation services, our website, and our text-message notifications.
Information We Collect
We collect information you provide when you book or receive a ride, including:
- Name, mobile phone number, and email address
- Pickup and drop-off addresses and appointment details
- Mobility and accessibility needs relevant to safe transport
- Payment and insurance information necessary to arrange your ride
How We Use Your Information
We use your information only to operate and improve our transportation service, including to:
- Schedule, confirm, and coordinate your rides
- Send ride confirmations, appointment reminders, and driver-arrival alerts
- Communicate about your account, billing, and support requests
- Meet legal, regulatory, and healthcare-related obligations
Text Messaging (SMS) Notifications
When you book a ride on our website or provide your mobile number to our staff, you may opt in to receive text messages from A-Life Medical Transport, such as ride confirmations, appointment reminders, and driver-arrival alerts.
We do not sell, rent, or share your mobile phone number or SMS opt-in consent with any third parties for their marketing or promotional purposes. No mobile information is shared with third parties or affiliates for marketing. Information may be shared only with the service providers that help us deliver our messages (for example, our SMS provider), and only as needed to send the messages you requested.
Message frequency varies based on your ride activity. Message and data rates may apply. You can opt out at any time by replying STOP to any message; reply HELP for help. Opting out of text messages will not affect your ability to receive transportation services, though we may then contact you by phone instead.
How We Share Information
We share personal information only as necessary to provide our services — for example, with drivers assigned to your ride, transportation brokers or insurers who authorize your trip, and service providers who process payments or deliver messages on our behalf. We may also disclose information when required by law. We never sell your personal information.
Data Security & Retention
We use reasonable administrative, technical, and physical safeguards to protect your information, and we retain it only as long as needed to provide services and meet our legal obligations. As a healthcare-related provider, we handle protected health information in accordance with applicable privacy laws.
Your Choices
You may request access to, correction of, or deletion of your personal information, and you may opt out of text messages at any time by replying STOP. To make a request, contact us using the details below.
Contact Us
A-Life Home Health Care Services LLC (A-Life Medical Transport)
Email: info@alifemeditrans.com
Website: alifemeditrans.com
See also our Terms & Conditions.